Call: (01) 695 0333

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Independent Shop Terms & Conditions

These terms and conditions do not affect your statutory rights.

Credit Card Payments

We do not currently accept payments via American Express.

Delivery

Subject to your payment being authorised and barring system failure, and provided the items are in stock, we will despatch all orders received up to 3pm the same day. Please allow up to 5 to 7 days for delivery.

Postage Charges

All deliveries to Eire incur a delivery charge of €7.95, excluding items marked with a red lorry (charged at €14.95) and items marked with a blue lorry (charged at €29.95). Deliveries to the United Kingdom, including the Scilly Isles and Channel Islands, along with BFPO addresses, incur charges of €12.95.

Making Contact

We can be contacted by any of the following methods:

Email:

Telephone

Post:

customerservice@independentshop.ie

(01) 6950333

Independent Shop, PO Box 87, Brecon, LD3 3BE, United Kingdom.

Our telephone number is open Monday to Friday, 9am to 5.30pm.

Making a Contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm we have received your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will email you to inform you of this. If the goods you order are not available, we may supply you with subsitute goods. If you decide not to accept the substitute goods, you will be able to return them to us at no cost to yourself.

How to Place an Order

Orders are made by selecting the items you wish to purchase, and these are added to your online shopping basket. Once you are ready to pay for your order, click the Checkout button.

This will take you to a page showing the items in your basket. At this point you may enter the codes for any promotional vouchers or gift vouchers you may have. Once you are ready to continue, click the Place Order button.

From this point onwards, all information is transmitted securely. If you are a new customer, enter your email address and click the Go to Order Form button. If you have shopped with us before and have created a user account, enter your email address and password and click the Get My Information button.

On the next page, enter your details, cardholder address, delivery address and payment card details. All fields marked with an asterisk (*) are required and cannot be left blank. In addition, certain punctuation characters are considered invalid and you may receieve an error should you try to use these in any of the input boxes.

Once you have entered your details and you are happy they are correct, click the Confirm Details button. This will give you the opportuninty to review your order details before placing your order by clicking Confirm Order.